Refund policy

At Whimzly, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand how returns, exchanges, and refunds are handled.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be returned in its original packaging, including tags, labels, and accessories
  • Proof of purchase (order number or invoice) must be provided

We reserve the right to reject returns that do not meet these criteria.

2. Return Timeframe

You may request a return within 7 Days of receiving your order.
Return requests made after this period may not be accepted.

To initiate a return, please contact us at contact.whimzly@gmail.com with your order details.

3. Refund Process and Timing

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • Approved refunds will be processed to the original payment method

Refund Processing Time:
Please allow 15 Days after approval for the refund to reflect in your account. Processing times may vary depending on your bank or payment provider.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 2 Days of delivery
  • Share clear photos or videos of the issue for verification

Once confirmed, we will arrange for a replacement or refund at no additional cost to you.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or non-returnable
  • Gift cards or vouchers
  • Products damaged due to misuse, wear and tear, or improper handling
  • Any item returned without prior approval

6. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item
  • Shipping charges (if any) are non-refundable unless otherwise stated

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

This policy is designed to be fair, transparent, and respectful of both our customers and our business.